The SBI model

The SBI model clears feedback of judgment by setting it on three components: Situation, Behavior, and Impact. It was developed by the Center for Creative Leadership. First the moment in which the event took place is named, then concretely what was done, then the impact this created: "In yesterday's meeting you cut my words in two, and I could not finish my thought." Rather than labeling the person, it binds to a particular behavior and its consequence. Concrete ground brings understanding in place of defensiveness.