Satisfaction measurement

Satisfaction measurement is the client's evaluation of how they experience the coaching process and the relationship. It is feedback coming directly from the client about whether the process is working; it makes visible what is adding value, what is missing, and how the relationship feels. Satisfaction alone is not the full measure of success; sometimes the most useful processes are the least comfortable. Even so, regular satisfaction feedback helps the coach adjust the process together with the client. The coach uses this feedback as an honest, non-judgmental ground for evaluation.